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Everything you need to know

Questions, answered.

From your first pour to everyday care, find clear answers about Stella, fresh mylk, shipping, returns and more.

Explore the answers

01

Stella & the product

What is Stella?

Stella is an all-in-one plant-based milk maker that turns nuts, oats, soybeans and other ingredients into fresh mylk at home. It blends, heats, cleans, sterilizes and dries automatically, depending on the selected program.

What can I make with Stella?

Stella includes programs for hot and cold nut mylk, oat mylk, soy mylk, hot mylk, creamer and smoothies. You can adjust your ingredients to create lighter, richer or more flavorful recipes.

Do I need to soak the nuts first?

Most nuts can be used without soaking. Add the ingredients directly to Stella, fill the water tank, select your program and serving size, and press Start. Soaking may still change the flavor or texture of certain ingredients, so feel free to experiment.

Do I need to strain the mylk?

Stella’s high-speed blending system is designed to produce smooth mylk without a separate straining step. Texture can vary by ingredient and quantity. You may strain the finished mylk if you prefer an especially fine consistency, but it is usually unnecessary.

What serving sizes does Stella make?

Choose 10 fl oz / 300 mL for a smaller serving or 20 fl oz / 600 mL for a full batch.

How much of each ingredient should I use?

For nut mylk, start with 0.7 oz / 20 g of nuts for a small batch or 1.4 oz / 40 g for a full batch. Adjust the amount to make your mylk lighter or creamier while staying within Stella’s fill limits.

How long does it take?

Most cold drinks take 4–8 minutes. Heated recipes generally take 12–21 minutes, depending on the program and serving size. Stella’s display lets you follow the selected cycle.

Does Stella heat the mylk?

Yes. Stella has heated programs for nut mylk, soy mylk and other hot drinks, with up to 1000 W of heating power. Choose the cold mylk or smoothie program when you do not want a heated drink.

Can I schedule Stella in advance?

Yes. Stella’s timer lets you schedule a drink from 30 minutes to 24 hours in advance. Use care when scheduling perishable ingredients and follow the storage guidance provided with them.

What voltage does Stella use?

Stella is designed for 120–127 V and 60 Hz. Use it only with a compatible electrical supply. An incompatible voltage or unauthorized adapter may damage the machine and affect warranty coverage.

What safety features does Stella include?

Stella includes food-grade certified materials, automatic shutoff and a child-safe lid lock. Its removable steam vent releases steam during hot-drink preparation. The vent and nearby surfaces may become hot, so follow the manual and keep children away while Stella is operating.

What comes with my Stella purchase?

Your purchase includes one Stella Mylk Maker, five 3.5 oz / 100 g nut pouches, one digital scale, included accessories and product documentation. Starter-kit availability may vary by promotion, so check the product page before ordering.

02

Making fresh mylk

How do I make my first batch?
  1. Add your chosen ingredients to Stella.
  2. Fill the removable water tank with purified water.
  3. Select the program and either 10 fl oz or 20 fl oz.
  4. Press Start.
  5. Pour and enjoy when the program finishes.

Stella begins its automatic cleaning cycle after your drink is ready.

Can I use my own nuts?

Yes. Use your own plain nuts or choose Mylkit’s curated nut pouches. For the best results, use fresh ingredients without shells. Avoid anything too hard, oversized or not recommended in Stella’s manual.

Can Stella make oat milk?

Yes. Stella includes a dedicated Oats program. Oats naturally contain starch, so changing the amount or using warm water may affect the final texture. Start with the recommended recipe and adjust from there.

Can Stella make soy milk?

Yes. Use the dedicated Soy program and follow the ingredient quantities and preparation instructions in the manual. Soy requires proper heating, so do not substitute a cold program.

Can I make smoothies?

Yes. Stella includes a Smoothie program for 10 fl oz / 300 mL servings. Do not use hot liquids when running the Smoothie program unless the manual specifically allows them.

Can I add sweeteners or flavors?

Yes. Dates, vanilla, cinnamon, cacao or your preferred sweetener can help you create your own recipes. Begin with small amounts, stay within Stella’s fill limits and avoid ingredients that could obstruct the machine.

Can I use frozen ingredients or ice?

Only use frozen ingredients or ice if they are specifically permitted in Stella’s manual. Large or very hard pieces may damage the blending system.

Why is my mylk thicker or thinner than expected?

Texture depends on the ingredient, quantity, freshness and selected program. Add slightly more of the main ingredient for creamier mylk or use less for a lighter texture. Always stay within the recommended capacity.

Why does my mylk separate?

Natural separation can happen because homemade mylk does not contain the stabilizers and gums commonly used in packaged products. Shake or stir before serving. Separation alone does not mean the mylk has spoiled.

How should I store homemade mylk?

Transfer it to a clean, sealed container and refrigerate promptly. Homemade mylk has no added preservatives, so make only what you expect to use within a short period. Discard it if you notice an unusual smell, flavor, appearance or container pressure.

03

Cleaning & care

Does Stella clean itself?

Yes. Stella has an automatic seven-minute self-cleaning cycle. Water jets rinse the interior, high-speed agitation loosens residue, and high-temperature steam supports deeper cleaning. Stella also includes sterilizing and drying functions.

Do I need to clean anything by hand?

Automatic cleaning handles the main interior chamber, but removable parts may still need to be rinsed separately. Check the steam vent, water tank, lid and other removable components after use.

Can I put Stella or its parts in the dishwasher?

Do not place the main machine, power components or any part in the dishwasher unless the manual specifically identifies it as dishwasher-safe. Never submerge the base in water.

What should I do if residue remains after cleaning?

Run the appropriate cleaning cycle again while residue is still fresh. Clean removable parts separately and wipe approved surfaces with a soft, non-abrasive cloth. Avoid metal tools, harsh chemicals and abrasive pads on the ceramic-coated interior.

How can I keep Stella in good condition?

Clean Stella after every use, empty standing water and allow removable parts to dry completely. Store the machine in a clean, dry location. Do not operate it with damaged parts or attempt unauthorized repairs.

04

Mylkit nuts & ingredients

What nut varieties does Mylkit offer?

Mylkit currently features almonds, cashews, macadamias, pecans and pistachios. Availability may change.

What sizes are available?

Selected nuts may be available in 3.5 oz / 100 g pouches and 1 lb / 454 g bags. A 100 g pouch can make up to approximately 1.5 liters of mylk, while a 1 lb bag can make approximately 6.8 liters, depending on your recipe.

Do Mylkit products contain allergens?

Mylkit nut products contain tree nuts. Review the ingredients and allergen information on every package. Stella does not prevent cross-contact between ingredients. If someone in your household has a serious food allergy, consult a qualified healthcare professional before using shared equipment.

How should I store the nut pouches?

Keep unopened pouches in a cool, dry place away from direct sunlight. After opening, reseal the package securely and follow the storage instructions printed on the label.

Are nut pouches returnable?

Consumable products are generally non-refundable unless they arrive damaged or defective. Contact enjoy@mylkit.com promptly with your order number and photos if there is a problem.

05

Orders & payment

What payment methods do you accept?

Mylkit accepts the major payment methods displayed at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Discover and Diners Club where available.

What currency are prices shown in?

Prices and payments are currently shown in U.S. dollars unless otherwise indicated during checkout.

Can I change or cancel my order?

Contact enjoy@mylkit.com as soon as possible with your order number. We will try to help, but changes and cancellations cannot be guaranteed once an order has entered processing or shipped.

Where can I find my order confirmation?

We send an order confirmation to the email used at checkout. Check your spam or promotions folder if you do not see it. If it is still missing, contact us with your name and checkout email.

Can I apply more than one discount code?

Only one discount code can generally be used per order unless a promotion says otherwise. Discount codes cannot usually be applied after an order has been placed.

06

Shipping & delivery

Where does Mylkit ship?

Mylkit currently ships within the United States, Canada and Mexico. Available delivery methods and shipping charges appear at checkout based on the destination.

Do you offer free shipping?

Orders over $40 may qualify for free shipping. Eligibility can depend on the destination, products and current promotion. The final shipping options appear at checkout.

How long will my order take to arrive?

Orders require processing before shipment, and delivery estimates vary by destination and carrier. You will see the available shipping information during checkout. Carrier delays, weather, customs and other circumstances outside Mylkit’s control may affect delivery.

How can I track my order?

When tracking is available, you will receive an email with a tracking link after your order ships. Allow up to 48 hours for the carrier’s information to update.

Will I have to pay duties or import taxes?

International orders may be subject to customs duties, taxes, brokerage charges or import fees imposed by the destination country. Any applicable amounts and collection method depend on the destination and carrier.

What if my package is delayed?

Check the carrier’s tracking page first. If tracking has not updated for several business days or the estimated window has passed, contact enjoy@mylkit.com with your order number.

What if my package is marked delivered but I cannot find it?

Check around the delivery location and ask household members, neighbors, building staff or the carrier. Some carriers mark packages delivered shortly before arrival. If it still cannot be located, contact us with your order number and tracking information.

What if my order arrives damaged?

Contact enjoy@mylkit.com within 7 days if Stella arrives damaged. Include your order number, a description, photos or video of the product, and photos of the shipping box and packaging. For consumables, contact us promptly and retain the product and packaging.

07

Returns & refunds

Can I return Stella?

Unused machines purchased directly from Mylkit.com may be returned within 30 days of delivery. The machine must be in its original packaging with all accessories, manuals and tags. Contact us before mailing anything back.

Can I return a used machine?

A used machine may be eligible for a partial refund after inspection. Approval and the refund amount depend on its condition and completeness.

Is there a restocking fee?

A minimum restocking fee of 15% may apply to non-warranty returns and returns unrelated to shipping damage.

Who pays for return shipping?

Customers are responsible for return shipping on standard, non-warranty returns. Mylkit covers return shipping for approved warranty claims.

How do I start a return?

Email enjoy@mylkit.com with your order number, reason for the return, and photos or video when relevant. Wait for authorization and return instructions before mailing the product.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your bank or card provider may need additional time to post the credit.

What if I purchased from another retailer?

Mylkit’s return policy applies to purchases made directly through Mylkit.com. If you purchased from another retailer, contact that retailer and follow its return policy.

08

Warranty

Does Stella include a warranty?

Yes. Stella includes a one-year limited warranty beginning on the delivery date. It applies to the original purchaser and is not transferable.

What does the warranty cover?

The limited warranty covers manufacturing defects and electrical malfunctions during normal, intended use. Mylkit may repair or replace an approved machine at its discretion. Replacements may be new or certified refurbished units of equal or greater value.

What is not covered?

The warranty does not cover misuse, accidents, normal wear, improper maintenance or storage, cosmetic damage, unauthorized repairs or modifications, non-Mylkit parts, unintended use, nut pouches or other consumable ingredients.

Do I need to register my warranty?

No. The warranty begins automatically from the applicable purchase or delivery date. Keep your receipt or order confirmation as proof of purchase.

How do I submit a warranty claim?

Email enjoy@mylkit.com with your order number or proof of purchase, a description of the problem, and photos or video when applicable. Our support team aims to respond within five business days. Approved claims may need up to seven additional business days for processing.

Do you offer extended coverage?

An additional year of warranty protection may be purchased at checkout or within 30 days of purchase, when available. Contact our team for current details.

09

Nut subscriptions

How do nut subscriptions work?

Eligible nut pouches can be delivered automatically according to the frequency selected when you subscribe. Subscription charges recur until the subscription is canceled.

How do I manage my subscription?

Log in to your Mylkit account to view or manage your subscription. You may also contact enjoy@mylkit.com for assistance.

Can I cancel my subscription?

Yes. You can cancel through your account at any time. Cancellation takes effect at the end of the current paid term. Cancel before the next renewal date to avoid being charged for the upcoming order.

Can I skip or change a subscription delivery?

Available options appear in your subscription account. If you need help changing a delivery, flavor or frequency, contact our support team before the next renewal date.

10

Troubleshooting & support

Stella will not start. What should I check?

Confirm that Stella is plugged into a compatible 120–127 V outlet, the lid and removable components are installed correctly, the water tank has enough water, ingredients remain within the fill limits, and no warning appears on the display. If the problem continues, unplug Stella and contact support. Do not disassemble it.

Why is Stella showing an error code?

Stop the cycle and consult the troubleshooting section of your manual. If the code remains, contact us with the code, your order number and a short video showing what happens when you start the machine.

Where can I find recipes?

Visit our Recipes page for nut mylks, smoothies, creamers and other ideas created for Stella.

How can I contact Mylkit?

Email us at enjoy@mylkit.com or call +1 (877) 695-5488. Please include your order number when contacting us about a purchase.